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Rewards FAQs

I want to use the app but I can’t remember my username or password, what do I do?

On the app, under the Sign In button click on the “Forgot Password?” link. This will direct you to another screen where you can enter your email address tied to the account or your card number to reset your account.  You can also click here.

How do I become a Sharky’s Rewards member?

Download the new mobile app from your iTunes or Google Play app store or stop into your local Sharky’s restaurant to pick up a card. Register your card online here.  To find a Sharky’s location near you, click here.

What are the program rewards and how do I earn them?

Every time you make a purchase, your pre-tax dollars* are converted to points. One dollar = one point. We automatically convert your points into Sharky’s bucks each time you reach 125 points (125 points = $7 in Sharky’s Bucks). Your Sharky’s Bucks will be stored on your card for 90 days for you to redeem toward any future purchase at participating Sharky’s locations.

During your birthday month, you will also receive a $5 reward to use on anything you like.

You also learn about special promotions first! We like to reward our Sharky’s Rewards members with exclusive offers and promotions like double points from time to time. You never know what perk might be next as a valued Sharky’s Rewards member.

*Note: Dollars spent on purchases of gift cards and non-food items such as taxes are not earned towards Sharky’s rewards.

Do I have to use the new mobile app or can I still use my phone number or card to get points for my order?

If you want to use the mobile app, that’s great.  It’s just another way for you to earn points, receive exciting updates, and order online.  If you want to keep using the card or your registered phone number, that works too!

Why didn’t I get my $5 reward for joining the Sharky’s Rewards program with a plastic card?

The $5 reward is a short-term promotion to help promote the NEW Sharky’s app. To encourage Guests to download the app and create an account, we’re offering a $5 reward for a limited time.

Why didn’t I get a FREE Menu Item for joining the Sharky’s Rewards program with a plastic card?

The FREE Menu Item was a short-term promotion to help promote the NEW Sharky’s app. To encourage Guests to download the app and create an account, we were offering a FREE menu item for a limited time. Offer has ended.

It looks like 125 points were deducted from my card for no reason—why is that?

Don’t worry; you haven’t lost your points.  You actually earned a reward so we converted your points into Sharky’s Bucks (125 points = $7 in Sharky’s Bucks).

What if I forgot to scan my app or provide my account information for my visit?

Be sure to hold on to your original receipt and you can add your points online.  Go to sharkys.com/addpoints to sign in, add your receipt code and obtain credit for your visit (note: receipt codes are valid for 7 days from your visit date).

Will my Sharky’s rewards expire if I don’t use them right away?

Sharky’s Bucks expire 90 days from the time they are issued to you so you will need to redeem them during that period.

Other rewards may have different expiration dates which will be noted when the offer is made.

When does my birthday reward expire?

Your birthday reward will be valid during your birth month.

Why do I have to register my card?

Registration is required to:

  • Redeem rewards;
  • Track your account activity, such as your dollar accrual and redemptions;
  • Allow us to transfer your rewards to a new card if your card is lost or stolen;
  • Help the server look up your account in case you forgot your card when you visit;
  • And, allows you to opt-in to receive special offers and promotions by email.

I have multiple offers, can I redeem more than one?

Coupons and Free Menu Items may not be redeemed on the same check with Sharky’s Bucks. But, if you win a reward at check in, like a FREE Chips and Guac, you may combine your Instant Win with your Sharky’s Bucks.

I used to belong to the Loyalty program in Oregon, did all of my points transfer to the new app?

Yes. We took special care to make sure that Guests using the earlier version of the Sharky’s app didn’t lose any of their points or Sharky’s Bucks. If you feel your account wasn’t transferred correctly, please contact us at click here.

Do I earn points for buying or reloading a Gift Card?

No, purchases of gift cards do not qualify for earning points. Please note: the recipient of your gift card will earn points and rewards when they use their gift card to make a purchase.